1. Shipping & Delivery
Where do you ship? We ship exclusively within the United Kingdom.
How much does shipping cost? We offer a simple £13.00 Flat Rate Shipping fee on all orders.
How long will it take to get my order?
- Handling time: 1–2 business days (Monday – Friday).
- Transit time: 3–6 business days (Monday – Friday). You can expect your order to arrive within 4–8 business days.
2. Returns & Refunds
What is your return policy? We offer a 30-day return window from the date you receive your item.
Are returns free? Yes. CMGardens offers 100% Free Returns. We provide the return shipping label, and there are zero restocking fees.
How long does it take to get my money back? Once we receive and inspect your return, the refund will be processed back to your original payment method (Stripe) within 7 business days.
3. Payments & Security
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) processed securely through Stripe.
Is my payment information safe? Yes. We use industry-standard SSL encryption and do not store your credit card details on our servers.
4. About Our Products
Are your products professional grade? Absolutely. As an APL Executive Committee Member and professional landscaper, our founder Craig McGibbon curates our inventory to meet the highest industry standards for durability and quality.
5. Contacting Us
How can I speak to someone about my order? You can email us at support@cmgardens.shop or call us directly at +44 7449 706238 during our business hours (Monday – Friday, 9:00 AM – 5:00 PM).